Practice Manager - East Auckland

We are looking for an experienced dental professional to join us as a Practice Manager. 

About the practice and the role:

• We are a family oriented dental practice with lovely staff and team of dentists and hygienists. Only one practice to manage, no need to run around different branches and only a handful of staff to manage.
• Busy 3-chair practice
• Immediate start
• Full time

Duties include: staff management, stock control, ordering, practice compliance and protocols, patient recalls, payment collection, staff roster and monthly meetings, marketing, ensuring practice is compliant with statutory regulations.

• Day to day running of practice
• Practice protocols, compliance, maintenance,  management, recruitment. 
• Training and supervision of administrative and clinical staff (DAs)
• Liaises with ACC, Ministry of Health, insurance companies and third parties
• Optimize patient satisfaction, provider time, and treatment room utilization 
• Protects patients, staff and business confidentiality of medical, personal, and financial information
• Patient recall, reactivation and reporting
• Knowledge of Human Resources and Health & Safety in dental practice
• Ensures accounts are managed accurately and efficiently, follow up on overdue accounts and late payments
• Maintains operations by following policies and procedures, reporting any needed changes
• Updates staff records, performance management, developing employee rosters, and conducts regular staff meetings 
• General and local area marketing and promotions, and monitors business growth and data analysis 
• Interacts with patients and addressing any concerns or complaints
• Works as a team to ensure the practice runs efficiently, effectively and meets objectives
• Maintains facility and equipment in accordance with hygiene and safety regulations 
• Committed to a long term role
• Can use Exact software
• Fill in for DA/Reception on ad hoc basis
• Remuneration is based on experience

 About you:

• You'll have worked in a New Zealand dental practice before, possibly as a dental assistant or receptionist
• Knowledge of dental industry - both clinical and non-clinical
• Excellent communication (written and verbal) and interpersonal skills
• Enjoys being part of a collaborative team
• Flexible, friendly and approachable
• Strong decision-making and time management skills
• Good interpersonal and communication skills
• Natural leader