Multisite Practice Manager - Central Auckland

You will be responsible for overseeing the smooth and efficient running of our three busy dental practices. As Practice Manager, you will play a vital role in ensuring our patients receive the highest quality of care while also supporting the professional development of our staff. The practices have 12 clinicians and a team of 10 support staff and are open 6-7 days a week.

About the practice and the role:

• 30 hours a week (can be split over 5 days a week, which can include glide time to work around school pick-ups, etc.)
• Time spent in all three practice in Central Auckland each week
• Practices are general and cosmetic dental practices offering patients the full range of dental treatments including Aesthetics, Orthodontics, Invisalign, Hygiene, Endodontics, Implants, Veneers, Crown & Bridge, and Whitenings
• Remuneration: Market rate for the skills and experience the candidate brings to the role
• Duties include:
  • Managing day-to-day operations of the dental practices, including:
    • staff schedules, patient flow, and resource allocation to ensure seamless operation of practices       
  • Overseeing financial management, including budgeting, invoicing, and reporting       
  • Implementing and maintaining administrative policies and procedures to improve practice efficiency       
  • Coordinating the professional development and training of clinical and non-clinical staff       
  • Serving as a liaison between the practice and external stakeholders, such as insurance providers and regulatory bodies       
  • Work with Principal to drive continuous improvement initiatives, enhance patient satisfaction and practice performance       
  • Manage, lead, and support team (clinical and support) to ensure high-quality service delivery, while fostering a positive and motivated workplace culture       
  • Software used: Xero (bank reconciliation); Exact (practice management)       
  • Ensures accounts are managed accurately and efficiently, follow up on overdue accounts and late payments       
  • Liaises with ACC and Ministry of Health for treatment carried under ACC or MOH       
  • Organises patient records and maintains confidentiality       
  • Human Resources, including recruitment of staff       
  • Cover reception desk when required to welcome patients warmly, manage appointments and oversee front desk operations       
  • Liaise with marketing third parties to ensure optimal spend       
  • Manages the payroll for employees and contractors and resolving any invoice queries       
  • Oversees and supports the digital, general and local area marketing and promotions, and monitors business growth and data analysis        
  • Maintains facility and equipment in accordance with hygiene and safety regulations 

About you:  

• Previous experience in a healthcare management or medical/dental practice administration role
• Strong understanding of business management, policies, and best practices
• Excellent communication and interpersonal skills, with the ability to effectively manage a diverse team
• Proficient in financial management, data analysis, and reporting
• Proven track record of implementing successful operational and process improvements
• Adaptable and able to thrive in a fast-paced, dynamic environment
• You will be able to use information technology
• Have strong organisational skills
• Excellent open and approachable communication skills
• Be proactive to problem-solving and multitasking
• Enjoy a collaborative attitude and openness to working with others (including external consultants and contractors) to achieve success
• You will be reliable, a team player and committed to a long term, challenging and diverse role.

The ideal candidate will be able to consolidate and streamline the policies, procedures, and the smooth running for the three practices to maximise efficiencies.